# Terms of Service **GuardianOx — guardianox.com** **Last Updated:** March 17, 2026 --- ## 1. Introduction These Terms of Service ("Terms") govern your use of the GuardianOx platform and services ("Service"), operated by GuardianOx ("we," "us," or "our"). By subscribing to or using the Service, you ("Client," "you," or "your") agree to be bound by these Terms. GuardianOx provides an AI-powered scheduling and communication platform designed for home care agencies. Please read these Terms carefully before using our Service. --- ## 2. Service Description GuardianOx provides the following services to home care agencies: - **AI-Powered Shift Scheduling:** Automated and assisted scheduling of caregiver shifts, including conflict detection and optimization suggestions - **SMS Communication:** Automated shift notifications to caregivers and family communication updates via text message - **Operational Reporting:** Scheduling analytics, communication summaries, and operational dashboards - **API Access:** RESTful API for integration with existing agency systems The Service is delivered as a cloud-based platform accessible via web browser and API. --- ## 3. Pricing and Payment ### 3.1 Subscription Fee The Service is offered at **$997 per month** per agency. This fee includes full access to all platform features, API access, and standard support. ### 3.2 Free Trial New clients receive a **14-day free trial** with full access to all features. No payment information is required to begin the trial. At the end of the trial period, you may subscribe to continue using the Service or your account will be deactivated. ### 3.3 Billing Cycle Subscriptions are billed monthly in advance. Payment is due on the same day each month as your original subscription date. ### 3.4 Payment Methods We accept major credit cards and ACH bank transfers. All payments are processed through our secure payment provider. ### 3.5 Late Payment If payment is not received within 10 days of the due date, we reserve the right to suspend access to the Service. Your data will be retained for 30 days following suspension, during which time you may reactivate your account by bringing payment current. ### 3.6 Price Changes We will provide at least 60 days written notice before any price changes take effect. Price changes will apply at the start of the next billing cycle following the notice period. --- ## 4. Account Registration and Security ### 4.1 Account Information You agree to provide accurate and complete information when creating your account and to keep this information current. ### 4.2 API Keys You are responsible for maintaining the confidentiality of your API keys and account credentials. You agree to notify us immediately of any unauthorized use of your account. ### 4.3 Authorized Users You are responsible for all activity that occurs under your account, including activity by authorized users within your agency. --- ## 5. Acceptable Use ### 5.1 Permitted Use The Service is intended for use by licensed home care agencies for the purpose of managing caregiver scheduling and related communications. You agree to use the Service only for its intended purpose. ### 5.2 Prohibited Conduct You agree not to: - Use the Service for any unlawful purpose or in violation of any applicable laws or regulations - Attempt to gain unauthorized access to any part of the Service or its related systems - Interfere with or disrupt the integrity or performance of the Service - Reverse engineer, decompile, or disassemble any aspect of the Service - Use the Service to send unsolicited or unauthorized messages (spam) - Share API keys or account credentials with unauthorized parties - Use the Service to store clinical records, medical diagnoses, or other information beyond its intended scheduling and communication scope - Resell, sublicense, or redistribute the Service without written authorization - Use the Service in a manner that could harm or impair the Service for other clients ### 5.3 SMS Compliance You agree to comply with all applicable laws regarding SMS communications, including the Telephone Consumer Protection Act (TCPA). You represent that you have obtained appropriate consent from all individuals who will receive SMS messages through the Service. --- ## 6. Data Ownership ### 6.1 Your Data You retain full ownership of all data you input into or generate through the Service, including scheduling data, contact information, and communication records ("Client Data"). GuardianOx does not claim any ownership interest in Client Data. ### 6.2 License to Provide Service You grant GuardianOx a limited, non-exclusive license to use, process, and store Client Data solely for the purpose of providing the Service to you. ### 6.3 Aggregate Data We may use anonymized, aggregated data that does not identify any individual or agency for the purpose of improving our Service, generating industry benchmarks, and conducting research. This aggregate data cannot be used to identify you or any individual. ### 6.4 Data Export You may request an export of your Client Data at any time. We will provide the data in a standard, machine-readable format within 30 days of the request. --- ## 7. Intellectual Property ### 7.1 GuardianOx Property The Service, including its software, algorithms, design, documentation, and all related intellectual property, remains the exclusive property of GuardianOx. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein. ### 7.2 Feedback If you provide suggestions, ideas, or feedback about the Service, you agree that we may use this feedback without restriction or compensation to you. --- ## 8. Service Availability ### 8.1 Uptime We strive to maintain high availability of the Service. However, we do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible. ### 8.2 Modifications We reserve the right to modify, update, or discontinue features of the Service. For material changes that reduce functionality, we will provide at least 30 days notice. --- ## 9. Cancellation and Termination ### 9.1 Cancellation by Client You may cancel your subscription at any time by providing written notice to hello@guardianox.com. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial months. ### 9.2 Termination by GuardianOx We may terminate your account if: - You materially breach these Terms and fail to cure the breach within 15 days of written notice - You fail to pay fees for more than 30 days past due - Your use of the Service poses a security risk to us or other clients - We are required to do so by law ### 9.3 Effect of Termination Upon termination: - Your access to the Service will be deactivated - You may request an export of your Client Data within 30 days of termination - After 30 days, your data will be deleted in accordance with our Privacy Policy - Any outstanding fees remain due and payable ### 9.4 Survival Sections 6 (Data Ownership), 7 (Intellectual Property), 10 (Limitation of Liability), 11 (Indemnification), and 13 (General Provisions) survive termination of these Terms. --- ## 10. Limitation of Liability ### 10.1 Disclaimer of Warranties THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, GUARDIANOX DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ### 10.2 Limitation of Liability TO THE MAXIMUM EXTENT PERMITTED BY LAW, GUARDIANOX'S TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO GUARDIANOX DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM. ### 10.3 Exclusion of Damages IN NO EVENT SHALL GUARDIANOX BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF GUARDIANOX HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ### 10.4 Scheduling Decisions GuardianOx provides scheduling assistance and communication tools. The agency retains full responsibility for all staffing decisions, caregiver assignments, and patient care. GuardianOx is not liable for any consequences arising from scheduling decisions made using the Service. --- ## 11. Indemnification You agree to indemnify, defend, and hold harmless GuardianOx, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney fees) arising from: - Your use of the Service - Your breach of these Terms - Your violation of any applicable law or regulation - Any claim that your use of the Service infringes the rights of a third party --- ## 12. HIPAA If applicable, the parties shall enter into a separate Business Associate Agreement ("BAA") that governs the handling of Protected Health Information. In the event of a conflict between these Terms and the BAA regarding PHI, the BAA shall control. --- ## 13. General Provisions ### 13.1 Governing Law These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. ### 13.2 Dispute Resolution Any disputes arising under these Terms shall first be addressed through good-faith negotiation between the parties. If negotiation fails, disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association. ### 13.3 Entire Agreement These Terms, together with the Privacy Policy and any applicable BAA, constitute the entire agreement between you and GuardianOx regarding the Service. ### 13.4 Severability If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect. ### 13.5 Assignment You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets. ### 13.6 Waiver No waiver of any provision of these Terms shall be effective unless in writing and signed by the waiving party. ### 13.7 Notices Notices under these Terms shall be sent to hello@guardianox.com for GuardianOx, and to the email address associated with your account for Client. --- ## 14. Changes to These Terms We may update these Terms from time to time. When we make material changes, we will notify you via email at least 30 days before the changes take effect. Your continued use of the Service after the changes take effect constitutes acceptance of the revised Terms. --- ## 15. Contact Us For questions about these Terms of Service: **GuardianOx** Email: hello@guardianox.com Website: guardianox.com